Troubleshooting
Troubleshooting sign-in
Check the account method, browser connection and password carefully; use the available recovery route instead of creating a duplicate museum.
Last updated
Overview
Sign-in trouble does not mean the museum has been deleted. First confirm that you are using the same sign-in method and account as before.
How it works
- 1Check the email address or sign-in provider used for the museum.
- 2Re-enter the password carefully and confirm the browser is online.
- 3Use the password recovery option shown on the sign-in screen when available.
- 4Return through the recovery link and choose a strong new password.
- 5Contact Support if you still cannot reach the correct museum.
Important information
Need more help?
If this guidance does not resolve the problem, the Memorivos team can help.